Rock Everest Team is a dependable and trustworthy government-registered trekking company in Nepal dedicated to offering the best possible services to our customers. With an objective of meliorating the tourism sector of the country, much effort is put into making our rendering of services at a level that exceeds the rest. Our customer’s satisfaction and happiness is our foremost priority.
Go through our terms and conditions carefully before booking your trip with us!
GENERAL BOOKING CONDITIONS
For Nepal, Tibet and Bhutan Tours. A photocopy of your passport and a 20% deposit of the total cost of the trip should be provided to us by you while booking the trip. The 20% deposit amount is non-refundable.
The remaining amount can be paid upon your arrival in Kathmandu before you set out for your trek/tour.
Note: In case of Bhutan and Tibet tours, you need to pay the balance amount 20 days prior to your departure date if you intend to fly to those countries directly. We reserve our right to cancel your trip if you could not make your payment within our stipulated time.
RISK AND LIABILITIES
All of the Nepal, China and Bhutan tours are conducted under the strict rules and regulations of the tourism board of the respective country. We are not liable for any changes or cancellations of the trip under unavoidable circumstances like change in the rules and regulations of country, any government restrictions, natural disasters, political instability, cancellations of flights, delays, sickness or accidents, breakdown of vehicles, etc. Any extra cost incurred due to such circumstances shall have to be borne by the clients themselves. Therefore, travel insurance is highly recommended.
LAST MINUTE BOOKING
We even accept last minute booking. You can book a trip to Nepal 3 days prior to the trip departure dates. However, last minute bookings may not be acceptable in case of Bhutan or Tibet trip.
POSTPONE THE TRIP
- A written notice should be sent to us 30 days prior to the trip departure date.
- In case of postpone of Nepal tour, minimum USD 150 will be charged as a current trip cancellation charge and the remaining amount will be transferred for the postponed trip.
- In case of the postponement of Tibet and Bhutan Tours, trip cancellation charges will be charged as per the trending market rate of those countries. It solely depends upon the ongoing policy of our agents in Tibet and Bhutan. For now, 20% and 50% of total trip cost will be charged in case of postponement of Bhutan and Tibet trip respectively.
TRIP CANCELLATION POLICY (NEPAL)
In case you intend to cancel your trip for any reason, you need to write it to us 14 days prior to your trip departure date. We shall approve it as cancelled only after receiving a valid written notice from the client.
As per our policy, the 20% deposit amount is non-refundable therefore, in case any occurrences arise that you might need to cancel the trip, we rather recommend you to postpone your trip against of cancelling it. Since doing so will deduct USD 150.00 from your advance deposit as the postpone fee and remaining amount after that deduction will be transferred as your balance amount for your next trip with us.
TRIP CANCELLATION (BHUTAN)
A valid written notice of cancellation should be provided 30 days prior to your trip departure date. In case you cancel your Bhutan tour, 20% of the trip cost will be charged as a cancellation charge. The amount is non-refundable.
TRIP CANCELLATION (TIBET)
A valid written notice of cancellation should be provided 30 days prior to your trip departure date. In case you cancel your Tibet tour, 50% of the trip cost will be charged as a cancellation charge. The amount is non-refundable.
We are not liable for any refunds in case of any incomplete tour, trek or expedition whatever the reason from customer’s side.
If your trip gets cancelled due to any unforeseen circumstances like natural disasters, war or unfavorable climatic conditions, we will arrange another trip for you. So, even if your trip won’t be the one you had chosen, your money will not go in vain.
We reserve our rights to change the price under various circumstances. Though our actions will be reasonable, like in case of circumstances such as drastic changes in the exchange rate, inflations or government actions, we are not liable to answer anyone for our actions.
It is mandatory to have a comprehensive travel insurance package to all our clients to join any of our adventures. The insurance must cover all the medical expenses, personal accidents, emergency evacuations, trip cancellations, loss of gears and natural calamity, theft of or damage to baggage and personal effects.
Flight delays and cancellation are likely to happen often during bad weather conditions in remote areas, particularly in the Everest region, the Annapurna region, Dolpo, Simikot and Jumla region. Therefore, it is advisable to carry some extra money to buy food and accommodations in case of delays. Rock Everest will not be responsible for any of the additional expenses. Therefore, please plan accordingly.
DURING THE TOUR
In case you commit any unlawful act during your tour and you are compelled to leave Nepal, Rock Everest is not liable for any kind of refunds.
Our terms and conditions are applicable only if you book your trip with us directly. If you book your trip with us through any agents or third party, you shall be liable to their terms and conditions.